Crowne Plaza Amsterdam City Center - Review

Crowne Plaza Amsterdam City Center is located at Nieuwezijds Voorburgwal road. The location is very closed to the Amsterdam Centraal about 5 minutes walk. About 1 minute walk to the left of the hotel, the Nieuwezijds Kolk tram stop is located. Therefore, it is very convenience to go everywhere by staying here. I heard about the hotel thru tripadvisor and the hotel itself had lots amazing reviews. Initially, as Marriott Platinum elite, I planned to stay in Renaissance Amsterdam Hotel but the review was not very great with lots of complains and lots of noise while Marriott Hotel is a little bit further away from the Amsterdam Centraal. I was actually upgraded to a Junior suite at Renaissance Amsterdam Hotel. I contacted the General Manager of Crown Plaza, Olivier Resta, to see if it was possible to upgrade me to a suite as I am also a platinum member of IHG rewards. He replied very fast and upgrade me to an executive room instead due to the high season at the time I was visiting. I decided to go with it and it was the best decision.

After a long flight from New York to Frankfurt and a train to Amsterdam , I was very tired. I really just wanted to go the hotel room, took shower, and took a nap. That night when I arrived was cold and rain a lot. I walked from the Amsterdam Centraal to the hotel. It took me like 10 minutes since I had to look at the map as this was my first time in Amsterdam. When I got to the hotel, I directly checked-in. The receptionist, Safiyen welcomed me to the hotel and let me know that the room was ready fro me. Also, she thanked me for being an IHG Platinum member and explained the benefit of a platinum member in the hotel.  Then, the guest service, Pascal Bosch welcomed me and showed me the hotel room. I felt really great and very welcomed even though I was so tired. The room was spacious for one person. There was a free complimentary wi-fi, chocolate, and mineral water. Also, a welcomed letter from Maurice Janssen, the Rooms Division Manager. The room was clean, quiet, and modern. The bath room was nice and clean.

Since I stayed for only one night in Amsterdam before went to Belgium. I decided to just visit the tourist attractions after the shower. I went down to the lobby and again Pascale Bosch helped me with purchasing the tram ticket thru the concierge. The receptionist, Safiyen gave me a city map and explained how to go to Westerkerk as I asked her. Then, Maurice showed up and also welcomed me. It was very nice to stay here and felt warm, welcome, and comfortable. Then, I headed out. When I went back from walking around the tourist attractions and dinner, I saw that there was another letter from Maurice with a bottle of wine, a bottle of mineral water, and a plate of dessert. I was so surprised for the hospitality from the Manager.

I really would recommend people to stay here when visiting Amsterdam. Not only the great location and clean, but also the hospitality and the feeling of welcomed, make it the amazing stay. I really would like to appreciate Olivier Resta, the general manager for the upgrade; Maurice Janssen, the Rooms Division Manager for the hospitality, the receptionist, the guest service, and the concierge fro the great service. I would absolutely stay here again if I go back to Amsterdam for a visit.  

When I checkout, the receptionist had changed and I forgot to asked for her name but she was also nice and gave a great service. She asked if it was my first time in Amsterdam and where to go next. I told her that I was going to Belgium and France. She gave me a snack bar so I could eat it on my way to Belgium.